01
Machine Installation
Mechanical setup, electrical readiness, ink loading, software setup and production commissioning.
After-Sales Technical Service
Technical Support & After-Sales Service
COLORJET Bangladesh provides installation, calibration, operator training, troubleshooting, spare parts supply and long-term technical support for industrial digital printing systems.
Support Scope
Technical assistance across the equipment lifecycle.
02
Printhead Calibration
Nozzle assessment, head alignment, bi-direction calibration and print-quality optimization.
03
Operator Training
Operation, job preparation, daily maintenance, shutdown procedure and basic troubleshooting.
04
Software / RIP Guidance
RIP workflow, profile selection, resolution, pass mode and production file guidance.
05
Spare Parts Replacement
Identification and replacement coordination for compatible electronic and mechanical parts.
06
Emergency Service Support
Rapid assessment, remote guidance and on-site coordination when required.
07
Maintenance Guidance
Preventive maintenance schedules for printhead, capping, ink path and motion systems.
08
AMC / Long-term Support
Structured service planning for production-critical equipment and recurring support needs.
Support Process
A traceable service workflow from issue submission to confirmation.
Submit Issue
Share machine model, serial/ID, error, photos or video.
Technical Assessment
Engineer evaluates symptoms, history and production impact.
Remote Guidance
Apply safe checks and corrections remotely where possible.
On-site Visit
Schedule engineer visit when physical inspection is required.
Parts Replacement
Identify and replace compatible parts after approval.
Service Confirmation
Test production and confirm job completion with the client.
Production stopped or output quality unstable?
Send the machine model, current issue and clear photos/video. This allows faster technical assessment.